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Wednesday, November 9, 2011

Your case can not be found at this time in My Case Status: I-102

Sometimes if you check you case status online you many find the message:
"Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283."


What to do?

  • Do not panic
  • Call USCIS at 1.800.375.5283
  • Talk to the customer service representative and make sure they have your information.
As long as you have the receipt, you should feel good.

I-102 form (replacement of I-94) takes about 2.5 to 3.2 months to process. Just wait at least for 3 months before calling USCIS.

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